Most furnace repairs can be completed in 1–2 hours. This is only a general timeline as every project and repair job differs. More complex fixes could take longer. Our technician will consult with you before the work begins and can offer a more detailed time estimate once we've investigated your furnace troubles.

ATCO Energy’s furnace repair service can fix all brands and models, so rest assured that we’re always here when you need us. Our fully stocked vans are prepared for any furnace mishap, whether it’s a simple fix or a code-red situation that simply can’t wait.  

If any special parts are required, we’ll handle it! We have the right channels to find your specific parts and ensure they are compatible with your system.

Sometimes a furnace issue is a bit too severe to recommend a repair. Perhaps your furnace is at the end of its lifecycle, or the cost of repair is close to the cost of a complete replacement. If it can’t be repaired, our expert advisors will recommend the perfect new furnace that balances comfort, efficiency and budget.  

If your furnace is close to the end of its life and needs repair, we recommend going with a new system if possible. This will prevent sudden and unexpected breakdowns, particularly in the cold Alberta winter months.  

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Our furnace experts can inspect your unit and help you decide the best option for you. Sometimes a unit needs a little maintenance and has years of life left, but sometimes it is better to cut your losses and install and shiny new, issue-free furnace.

There are several common furnace repair problems that could be affecting your furnace. Problems often reported include the furnace not turning on, insufficient heat output, noisy furnace, thermocouple problems, pilot light going out, gas valve problems, blower motor problems, electrical issues, condensation leaks, cracked heat exchanger, improper belt tension, frequent overcycling, limit switch malfunctions and worn-out or loud ball bearings.  

It takes an experienced furnace expert to be able to properly diagnose and repair furnace issues. Call ATCO Energy today for a professional evaluation and repair of your furnace system.

Annual maintenance is one of the best ways to reduce the risk of unexpected furnace repairs. Regular furnace tune-ups help identify worn parts, airflow issues, and safety concerns before they cause breakdowns.

Changing your furnace filter regularly is another easy step you can take to extend the life of your system. It only takes a few minutes, or you can have our team handle it for you.  

An HVAC Maintenance Plan makes it easier to stay on top of routine furnace care, helping prevent repairs and keep your system running efficiently all winter long. Explore the HVAC Maintenance Plan.

We just need you to make sure there's easy access to the furnace so our service technicians can work safely and efficiently.  

If possible, leave some space on your driveway for our van so our service techs can access all tools and devices they might need as some are directly built into the van.

If your furnace is giving you trouble, you should check the error codes first. This will tell you what's wrong with your furnace and what repairs are necessary. There are a few different ways to do this, but the most common is to check the furnace's manual. The manual will list the error codes and instructions on how to fix them. Sometimes, these error codes are on the back of the furnaces service door.  

It’s not always easy to read furnace error codes, as they are usually indicated through blinking or coloured lights. If you don't have your manual, you can usually find it online or by contacting the furnace's manufacturer. ATCO Energy furnace experts can decipher your furnace codes for you in the event you lose your manual or aren’t sure where to find error codes.

On average, your furnace should be replaced every 15–20 years, if it’s been properly maintained. If not properly maintained, it may be sooner. Regular tune-ups and maintenance will prolong the life of your furnace, giving you more for your money over time.

If your heat pump isn't providing consistent heating or cooling, making unusual noises, or is struggling to reach the desired temperature, it may need repair. Other signs include increased energy bills, frozen coils, or a lack of airflow.  

If you notice any of these issues, it’s a good idea to have a professional inspect and repair your heat pump to prevent further damage and maintain efficiency.

It's recommended to schedule annual maintenance for your heat pump to ensure it operates efficiently throughout the year. Regular check-ups can help identify potential issues early and extend the lifespan of the system.  

If you're experiencing any issues like inconsistent temperature control or strange noises, it's best to call for repairs sooner rather than later to avoid costly breakdowns.

Not at all! Our home services are available to everyone, whether you’re an energy customer with us or not.