Customer Care

Understanding your ATCO Energy bill

See exactly what makes up your bill and where each charge comes from.
Start the breakdown

Your account at a glance

You'll find this information on the first page of your bill.

This section is at the top right corner of your bill. It shows your statement date, 13-digit account number, amount due, and payment due date.

This is a high-level breakdown of your account. It outlines any previous balances from last month’s statement, late payment charges, the current month’s energy charges, and total amount due.

This is a graph that shows how much energy you’ve used over a 12-month period. You can compare this month’s consumption to last month’s and also year-over-year to see how your energy usage changes over time.

Understanding your energy charges

Your ATCO Energy statement is broken down into two sections.

Energy charges

How many kilowatt hours (kWh) of electricity or gigajoules (GJ) of natural gas you used during the billing period, multiplied by your plan's energy rate.
Electricity
Usage
kWh
Plan rate
¢ / unit
Total charge
Natural Gas
Usage
GJ
Plan rate
$ / unit
Total charge
Admin fees
A fixed fee for your electricity and/or natural gas that covers the cost of billing, customer support, and managing your account.

Delivery, government & other charges

These cover the cost of delivering energy and connecting you to the distribution network. They're set by third parties, not ATCO Energy.
  • Distribution & delivery charges
  • Transmission charges
  • Municipal franchise / local access fees
  • Rate riders & government fees
No mark-ups from us. Same with any retailer.

How to pay your bills

Choose the payment method that works best for you.

Autopay

Set up automatic bank withdrawals and credit card payments. The easiest way to never miss a payment.

Manually pay every month

Pay in person at your financial institution, by credit card, or by sending us a cheque.

Pro tip

Choose autopay to avoid delays, missed due dates, and late payment fees. Set it up in your My Account today.

Why choose ATCOenergy?

Competitive rates

Enjoy lower electricity rates than other retailers.

Flexible terms

Change or cancel your plan at any time, penalty-free.

Easy sign-up

Switch to us in minutes with no interruption of service.

Transparent billing

Rest easy knowing there are no hidden fees, guaranteed.

Local support

Get award-winning support from a customer care team in Alberta.

Exclusive offers

Save on home services through our sister company, Rümi.

Most Popular Plan

New Customers Only

50% off gas in February

3-year Guaranteed Rate Plan:
Electricity

8.88¢

/ kWh
Natural Gas

$3.88

/ GJ

Breaking down your bill

Here are short explanations for the key terms on your ATCO Energy bill.

Signing up FAQs

This shows how much electricity (kWh) or natural gas (GJ) you used during the billing period, multiplied by your plan’s rate.

Administration fee

This fee covers the costs of energy procurement, billing, and customer service provided by our local advisors located right here in Alberta.

Distributor charges

Distribution companies calculate their rates based on the cost of operating the distribution system and delivery of energy to homes and businesses. A portion of these charges is fixed based on the number of days in the billing cycle, while the rest fluctuate based on your consumption. Delivery and distribution charges are approved by the Alberta Utilities Commission.

These are temporary credits or charges approved by the Alberta Utilities Commission to adjust for over or under collection of approved costs.

This fee is set by your municipality as a charge for natural gas facilities on municipal property. Your distributor remits this amount to your local municipality.

This fee is set by your municipality as a charge for electrical facilities on municipal property. Your distributor remits this amount to your local municipality.

This fee is for accessing the high-voltage wires and towers used to transmit power from generation plants to the local distribution systems.

Other charges and definitions

Your account number is a unique 13-digit numeric identifier that authenticates your identity and enables payment of your bill. You can find this number on the first page of your ATCO Energy bill in the top right corner. If you can't find your account number, please contact our call centre at 1-844-687-2826.

This is the number attached to the meter installed at your premises. Distribution companies do their best to provide actual meter readings on a monthly basis. From time to time, they may be unable to access your meter to get an actual meter reading. If the meter is reading incorrectly, please contact your distribution company. Their number can be found on the back of your energy bill.

The type of meter reading, actual or estimated, provided by your Distributor.

Every property in the province of Alberta with an electricity or natural gas meter has a unique site ID number assigned to each meter. The site ID number corresponds to the address at which the meter is located and is used by power companies to keep track of customers and the amount of energy they use.

UFE & LL (unaccounted for energy and line losses) and UFG (unaccounted for natural gas) tracks the amount of electricity or gas lost enroute to your home due to variation in temperature, emissions, damages, theft or meter tampering, among other reasons.

Confused by your bill? You're not alone.

We asked Albertans how much they really understand their energy bills — and then broke down the jargon.

Watch how we're making energy simpler for everyone.

Common causes for high bills

Check the bill period

Your bill covers usage from a set number of days, sometimes longer than a month. Look at the dates carefully and think about what was happening in your home during that time.

Weather & home comfort

Heating and cooling are the biggest drivers of energy use. Colder winters and hot summers mean your furnace and AC work harder. Try keeping your thermostat at a steady temperature.

Appliances & home devices

Old or inefficient appliances can quietly use a lot of power. Water heaters, fridges, or even high-performance computers can spike your bill. Consider upgrading to ENERGY STAR models.

Want more tips?

Explore our full guide on the most common reasons energy bills go up — and consider upgrading to ENERGY STAR models.
Customer Care

Still have questions about your bill?

Find answers in our FAQs or contact our Customer Care team for support.
Visit FAQs
Get in touch
Switch to paperless billing

Get secure, online access to your bills.

Help reduce paper waste while keeping every statement at your fingertips.
Go paperless