This shows how much electricity (kWh) or natural gas (GJ) you used during the billing period, multiplied by your plan’s rate.

Administration fee

This fee covers the costs of energy procurement, billing, and customer service provided by our local advisors located right here in Alberta.

Distribution companies calculate their rates based on the cost of operating the distribution system and delivery of energy to homes and businesses. A portion of these charges is fixed based on the number of days in the billing cycle, while the rest fluctuate based on your consumption. Delivery and distribution charges are approved by the Alberta Utilities Commission.

These are temporary credits or charges approved by the Alberta Utilities Commission to adjust for over or under collection of approved costs.

This fee is set by your municipality as a charge for natural gas facilities on municipal property. Your distributor remits this amount to your local municipality.

This fee is set by your municipality as a charge for electrical facilities on municipal property. Your distributor remits this amount to your local municipality.

This fee is for accessing the high-voltage wires and towers used to transmit power from generation plants to the local distribution systems.

Your account number is a unique 13-digit numeric identifier that authenticates your identity and enables payment of your bill. You can find this number on the first page of your ATCO Energy bill in the top right corner. If you can't find your account number, please contact our call centre at 1-844-687-2826.

This is the number attached to the meter installed at your premises. Distribution companies do their best to provide actual meter readings on a monthly basis. From time to time, they may be unable to access your meter to get an actual meter reading. If the meter is reading incorrectly, please contact your distribution company. Their number can be found on the back of your energy bill.

The type of meter reading, actual or estimated, provided by your Distributor.

Every property in the province of Alberta with an electricity or natural gas meter has a unique site ID number assigned to each meter. The site ID number corresponds to the address at which the meter is located and is used by power companies to keep track of customers and the amount of energy they use.

UFE & LL (unaccounted for energy and line losses) and UFG (unaccounted for natural gas) tracks the amount of electricity or gas lost enroute to your home due to variation in temperature, emissions, damages, theft or meter tampering, among other reasons.